Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in lamps designed to bring style and functionality to your home.

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2. Do you offer free shipping?

• UK Orders: Yes, shipping is free on all orders.

• International Orders: A flat rate of £8 per order applies.

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3. How long does delivery take?

• UK Orders: Estimated delivery time is 3–5 business days.

• International Orders: Estimated delivery time is 7–14 business days, depending on your location and customs clearance.

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4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

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5. What is your return policy?

We offer 30-day free returns. Items must be unused, in original packaging, and in the same condition as received. For more details, please see our Return and Refund Policy.

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6. Do you provide a warranty?

Yes. All our lamps come with a 1-year free warranty, which covers manufacturing defects. The warranty does not cover damages caused by misuse, accidents, or unauthorized repairs.

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7. Who pays for return shipping?

• If the product is defective or incorrect, we cover the return shipping costs.

• For other returns, the customer is responsible for return shipping fees.

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8. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment methods available at checkout.

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9. Do you ship internationally?

Yes, we ship worldwide with a flat international shipping fee of £8.

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10. How can I contact you?

• 📧 Email: info@bafhlltd.shop

• 📞 Phone: +443308389614

• 📍 Address: 41 Yateholm Drive, Bradford, England, BD6 3WU